1. Service Refunds:

• • Refunds for services rendered will be considered on a case-by-case basis.



• • If you are dissatisfied with our services, please contact us within 15 days of service delivery to discuss your concerns.



• • We will make every effort to address your issues and provide a satisfactory resolution. If we are unable to resolve the issue to your satisfaction, you may be eligible for a refund.

2. Deposit Refunds:

• • For projects requiring an upfront deposit, refunds may be available under certain circumstances:



• • If the project is canceled prior to the commencement , a full refund of the deposit may be provided.



• • If the project is canceled after work has begun but before completion, a partial refund may be offered, taking into account the work completed up to that point.

3. Exceptions:

• • Refunds will not be provided for services that have been completed and delivered to your satisfaction.



• • We reserve the right to deny refund requests that we deem to be fraudulent, abusive, or in violation of our terms and conditions.

4. Refund Process:

• • To request a refund, please contact our customer support team with details of your request.



• • Refunds will be processed using the original method of payment whenever possible.



• • Please allow 4-6 days for the refund to be processed and reflected in your account.

5. Non-Refundable Items:

• Certain expenses incurred during the course of the project may be non-refundable. These may include but are not limited to domain registration fees, third-party software licenses, and expenses related to third-party services.

6. Changes to the Refund Policy:

• IdentityPro reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.